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Website operator

Country Inn Gänsberg
Gänsberg 1
69168 Wiesloch
Telephone: 06222 4400
Fax: 06222 573322
Mail:landgasthof@hotel-gaensberg.de

Managing Directors: Sonja Dettloff & Heidi Steidel
VAT ID No.: DE143309105
Commercial Register: Mannheim District Court
Registration number: HRB 350368
Chamber: IHK


General Terms of Use

1. Disclaimer

Although the pages have been created with the utmost care, no guarantee can be given for the accuracy, completeness, and timeliness of the information provided. The website operator endeavors to correct any errors or inaccuracies upon becoming aware of them – thank you for any such notifications. No guarantee is given for the availability or operation of this website and its content. Any liability for direct, indirect, or other damages, regardless of their cause, arising from the use or unavailability of the website and the information provided on this website is excluded to the extent permitted by law.


2. Copyright

The content of this website is protected by copyright. The information is intended for personal use only. Any further use, in particular storage in databases, reproduction, and any form of commercial use, as well as distribution to third parties – even in part or in modified form, especially of photos, images, and texts – without the consent of the website operator is prohibited.


3. Liability for links

This website may contain links to external websites; however, the website operator has no influence on these target pages. Therefore, no liability is assumed for this external content; the respective provider of the linked pages is always responsible for it.

Privacy Policy

  1. Data protection
  2. Generally
  3. We process your data exclusively on the basis of the legal provisions of the GDPR, the BDSG (German Federal Data Protection Act), and the TMG (German Telemedia Act). The website operator named in the legal notice is the controller within the meaning of Article 4(7) GDPR. We take the protection of your personal data very seriously. Since we are very economical with data and, by default, do not process any data that requires mandatory consent, this website has neither a cookie consent banner nor a cookie bar, unless we embed an iframe at the express request of the customer. In this case, a separate cookie consent banner is located directly above the relevant iframe, and any cookies will only be set after explicit consent.
  4. Purpose of processing
  5. The data is processed and stored for the purpose of operating an informal and representative website.
  6. Storage duration
  7. The data will be deactivated and blocked or permanently deleted once the purpose for which it was collected has ceased to exist, or at the request of the data subject, unless statutory retention periods prevent this.
  8. Legal basis for processing
  9. The data is published based on our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR. Our aim is to provide the most comprehensive possible overview of our company and thus offer users the best possible service.
  10. Categories of data
  11. We process personal data in the form of the display of a website, images and, where applicable, moving images, logos, free text, as well as that of the respective visitor in the course of using the contact form.
  12. Categories of recipients
  13. The data is made available to the respective user of the website. This includes both consumers and businesses. Data provided via the contact form is transmitted to the data controller for processing the inquiry.
  14. Source of data
  15. The data originates from the responsible party as stated in the legal notice and possibly from the respective users.
  16. User liability
  17. All users are obligated to comply with applicable laws, particularly data protection laws, and to indemnify and hold harmless the operator of this website in this regard. The use of contact information published as part of the legal notice by third parties for sending unsolicited advertising and informational materials is hereby explicitly prohibited. The website operator expressly reserves the right to take legal action in the event of unsolicited advertising, such as spam emails. Providing personal data such as name, address, or email address is not required to use this website. We only collect and store this data if and to the extent that you voluntarily provide it to us (e.g., when subscribing to a newsletter).
  18. Social networks
  19. This website may contain links to the Facebook and/or Twitter portals. These links are indicated by corresponding icons such as "f", "t", "facebook", "tweet", etc. The respective social networks have their own privacy policies.
  20. Videos
  21. On our website, we offer you the option of watching video reports via YouTube videos embedded directly in an iFrame. By clicking on a video report, you give your consent in accordance with Article 6 Paragraph 1 Letter a of the GDPR. Through this process, the service provider, Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, may collect your personal data for the duration of the video playback. We do not process or store the aforementioned data. Your consent remains valid until you leave the respective website and is not stored. Privacy Policy:https://policies.google.com/privacy?gl=AT&hl=de#intro
  22. Google Fonts
  23. This page uses external fonts, so-called "Google Fonts". These web fonts are integrated via a server request, in this case to the server of the technical service provider who has stored the web fonts there.
  24. Contact form
  25. As soon as you contact us via the contact form on our website or by email, the data you provide will be stored by us and temporarily by our technical service provider for three months to process your request and in case of follow-up questions. This data will not be shared with third parties. The legal basis for processing the data is Article 6(1)(a) GDPR if the user has given their consent. The legal basis for processing data transmitted via email is Article 6(1)(f) GDPR. If the email contact is aimed at concluding a contract, Article 6(1)(b) GDPR applies.
  26. Applications
  27. When you apply for a position on our website via the contact form or by email, the personal data you provide will be temporarily stored for the duration of the application process to verify your application and for the subsequent selection process. This data will then be deleted. Processing this data is mandatory for participation in the application process and is therefore necessary. If you have given your consent to retain your data, it will be used for the aforementioned purposes for a further six months. After this period, your data will be permanently deleted. The legal basis for this processing is Article 6(1)(a) GDPR. You can withdraw your consent to the use of your data at any time by sending an email to office@firmenabc.at. Your data will then be deleted upon your explicit request.
  28. Google Maps™ map service
  29. The Google Maps™ mapping service is used on this website in accordance with the Google Maps Terms of Service and the Google Services Terms of Service. Please note that inaccuracies and errors in the maps are unavoidable and do not constitute a defect, as they represent an approximation of reality. The map display automatically respects the "do not track" preferences in the user's browser, so it will not be displayed if the "do not track" setting is enabled. You can choose whether to display the map here:
  30. Load Google Maps
  31. Data security
  32. The responsible party takes technical and organizational security measures to protect the data stored by the provider against accidental or intentional manipulation, loss, destruction or access by unauthorized persons.
  33. Contradiction
  34. You can object to the use and processing of your personal data at any time with effect for the future by sending an informal notification to an email address. Your stored personal data will be deleted as soon as you object to its use or the purpose for which it was collected has been fulfilled. However, this does not affect any legal or contractual retention obligations. In the event of such obligations, your data will initially be blocked from further use and automatically deleted after the retention periods have expired.
  35. Legal notice
  36. Data subjects have the fundamental rights to information, rectification, erasure, restriction of processing, data portability, withdrawal of consent, and objection. Should any incorrect data about you be stored, we will, of course, correct it. If you believe that the processing of your data violates data protection law or that your data protection rights have been infringed in any way, you can lodge a complaint with the data protection authority.
  37. You can also request confirmation from us as to whether and to what extent we process your data.
  38. Contact/Responsible Person:
  39. Country Inn Gänsberg
    Gänsberg 1
    69168 Wiesloch
    Telephone: 06222 4400
    Fax: 06222 573322
    Mail:    landgasthof@hotel-gaensberg.de
  40. Right to rectification: If we process your personal data which is incomplete or incorrect, you can request its rectification or completion from us at any time.
  41. Right to erasure: You can request that we erase your personal data if we process it unlawfully or if the processing/publication of this data disproportionately infringes upon your legitimate interests. Please note that there may be reasons that preclude immediate erasure, for example, in the case of legally mandated retention periods.
  42. Right to restriction of processing: You can also request that we restrict the processing of your data, provided that
  • If you dispute the accuracy of the data, for a period of time that allows us to verify the accuracy of the data,
  • The processing of the data is unlawful, but you refuse deletion and instead request a restriction of data use,
  • we no longer need the data for the intended purpose, but you still need this data to assert or defend legal claims,
    or
  • You have objected to the processing of your data.
  1. Right to data portability: You can request that we provide you with your data, which you have entrusted to us for storage, in a structured, commonly used and machine-readable format, provided that
  • we process this data based on your consent, which you can revoke, or to fulfill a contract between us and
  • This processing is carried out using automated procedures.
  1. Right to object: If we process your data for the performance of tasks carried out in the public interest, for the exercise of official authority, or if we rely on the necessity of processing for the purposes of our legitimate interests, you may object to this data processing, provided that your interests in the protection of your data override our interests. You may object to receiving advertising at any time without giving reasons.
  2. Right to lodge a complaint: If you believe that we have violated data protection law in processing your data, please contact us so that we can clarify any questions. You also have the right to lodge a complaint with the data protection authority or another supervisory authority within the EU.
  3. Asserting your rights: If you wish to assert any of the aforementioned rights against us, simply use our contact options.
  4. Identity verification: In case of doubt, we may request additional information to verify your identity. This is to protect your rights and your privacy.

General terms and conditions of business

for the hotel accommodation contract (AGBH 8.1)


1. SCOPE


1.1 These terms and conditions apply to contracts for the rental of hotel rooms for

Accommodation and all other services provided to the customer in this context and

Hotel deliveries (hotel accommodation contract). These do not apply to package tours as defined in § 651a.

German Civil Code (BGB). The term "hotel accommodation contract" encompasses and replaces the following terms: accommodation contract, guest accommodation contract, hotel contract, hotel room contract.


1.2 Subletting or re-letting the rooms provided, as well as using them for purposes other than accommodation, requires the prior written consent of the hotel, whereby the right to

Termination is waived in accordance with Section 540 Paragraph 1 Sentence 2 of the German Civil Code (BGB).


1.3 The customer's general terms and conditions shall only apply if this has been expressly agreed in writing.


2. CONCLUSION OF CONTRACT, -PARTIES

The contracting parties are the hotel and the customer. The contract is concluded upon acceptance of the customer's application.

Customers are contacted through the hotel. In the case of bookings made via the hotel's own website, the

Contract concluded by clicking the button “www.hotel-gaensberg.de”.


3 SERVICES, PRICES, PAYMENT, SET-OFF


3.1 The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.


3.2 The customer is obliged to pay the fees for the room rental and the services used by him.

Additional services are subject to the agreed or applicable hotel prices. This also applies to services provided by the hotel.

Services commissioned by customers directly or through the hotel, which are provided by third parties and paid for in advance by the hotel.


3.3 The agreed prices include taxes and local charges applicable at the time of contract conclusion. Local charges that are payable by the guest according to the respective municipal law, such as tourist tax, are not included.

If the statutory value-added tax changes or if local taxes on the subject matter of the contract are newly introduced, amended, or abolished after the conclusion of the contract, the prices will be adjusted accordingly. For contracts with consumers, this only applies if the period between the conclusion of the contract and the date of the contract is significantly longer than 14 days.

and the contract fulfillment exceeds four months.


3.4 If payment by invoice has been agreed, payment shall be made – unless otherwise agreed – within ten days of receipt of the invoice without deduction.


3.5 The hotel is entitled to request a reasonable advance payment or security deposit from the customer upon conclusion of the contract, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates can be agreed upon in writing in the contract. In case of late payment

The statutory regulations apply to the customer.


3.6 In justified cases, for example, customer payment arrears or expansion of the scope of the contract, the hotel is entitled, even after conclusion of the contract and up to the start of the stay, to demand an advance payment or security deposit as defined in section 3.5 above, or to increase the price stipulated in the contract.

to demand the agreed advance payment or security deposit up to the full agreed remuneration.


3.7 The hotel is furthermore entitled to demand from the customer at the beginning of and during the stay a reasonable advance payment or security deposit as defined in section 3.5 above for existing and future

To demand claims arising from the contract, insofar as such a claim has not already been made pursuant to the preceding clause.

3.5 and/or section 3.6 was performed.


3.8 The customer can only assert an undisputed or legally enforceable claim against a claim

to offset or deduct the hotel's charges.


3.9 The customer agrees to receive the invoice electronically.

can.


4. CUSTOMER'S WITHDRAWAL/TERMINATION ("CANCELLATION")

FAILURE TO USE THE HOTEL'S SERVICES ("NO SHOW")


4.1 A unilateral termination by the customer of the contract concluded with the hotel is only possible if

a right of withdrawal has been expressly agreed upon in the contract or a statutory right of withdrawal or termination exists.


4.2 If a deadline for free cancellation of the contract has been agreed between the hotel and the customer, the customer may cancel the contract up to that deadline without incurring any payment or damage claims from the hotel. The customer's right of cancellation expires if they do not exercise it by the deadline.

The agreed appointment with the hotel is exercised in written form.


4.3 If no right of withdrawal has been agreed upon or has already expired, and no statutory right of withdrawal or termination exists, the hotel retains its claim to the agreed remuneration despite non-utilization of the service. The hotel must also retain any income from renting the rooms to other guests.

and to credit any expenses saved. If the rooms are not rented out to other parties, then

The hotel can apply a flat-rate deduction for saved expenses. In this case, the customer is obligated to pay 90% of the contractually agreed price for accommodation with or without breakfast, as well as for...

Package deals including third-party services: 70% for half-board and 60% for full-board arrangements. The customer is free to prove that the aforementioned claim is invalid or not valid.

has been created in the required amount.


5. CANCELLATION BY THE HOTEL


5.1 If it has been agreed that the customer can withdraw from the contract free of charge within a certain period, the hotel is also entitled to withdraw from the contract within this period.

if other customers have requested the contractually booked rooms and the customer responds

The hotel's inquiry, with a reasonable deadline, did not waive its right to withdraw.

The same applies when an option is granted if other requests are pending and the customer objects.

The hotel inquires again with a reasonable deadline if the customer is not ready to make a firm booking.


5.2 If an advance payment or security deposit agreed or requested in accordance with clause 3.5 and/or clause 3.6 is not made even after the expiry of a reasonable grace period set by the hotel,

The hotel is also entitled to withdraw from the contract.


5.3 Furthermore, the hotel is entitled to withdraw from the contract for good cause, in particular if

- force majeure or other circumstances beyond the hotel's control that prevent the fulfillment of the contract

make impossible;

- Rooms or premises are booked culpably under misleading or false pretenses or by withholding essential facts; essential facts may include the identity of the customer, their solvency, or the purpose of their stay;

- the hotel has reasonable grounds to believe that the use of the service will

smooth business operations, the safety or the reputation of the hotel in the public eye

can endanger without this being attributable to the hotel's sphere of control or organization;

- the purpose or reason for the stay is unlawful;

- there is a violation of the above-mentioned point 1.2.

5.4 The hotel's justified cancellation does not entitle the customer to compensation. Should

In the event of a cancellation pursuant to section 5.2 or 5.3 above, the hotel may have a claim for damages against

If the customer insists, the hotel may charge a flat rate. Clause 4.3 applies accordingly in this case.


6 ROOM PREPARATION, CHECK-IN AND CHECK-OUT


6.1 The customer does not acquire any right to the provision of specific rooms unless this has been expressly agreed in writing.


6.2 Booked rooms are available to the customer from 4:00 PM on the agreed arrival day.

The customer has no right to earlier delivery.


6.3 On the agreed departure day, the rooms must be vacated and made available to the hotel by 11:00 a.m. at the latest. After this time, the hotel may charge for the room due to the late check-out.

For use exceeding the agreed timeframe, 100% of the full accommodation price (price according to the price list) will be charged until 6:00 PM; 100% will be charged after 6:00 PM. This does not affect the customer's contractual rights.

not justified. He is free to prove that the hotel received no or a significantly lower amount.

A claim for usage fees has arisen.


7 HOTEL LIABILITY


7.1 The hotel is liable for damages caused by its own negligence resulting in injury to life, body or

of health. Furthermore, it is liable for other damages resulting from an intentional or grossly negligent breach of duty by the hotel or from an intentional or negligent injury.

based on the hotel's typical contractual obligations. Typical contractual obligations are those obligations that

to enable the proper execution of the contract and to whose fulfillment the customer

The hotel trusts and is entitled to trust it. A breach of duty by the hotel is not precluded by a breach of duty by its legal representative.

or agents. Further claims for damages are excluded, insofar as they are specified in this clause 7.

Unless otherwise stipulated, this is excluded. Should any disruptions or defects occur in the hotel's services, the hotel will, upon becoming aware of them or upon receiving immediate notification from the customer, endeavor to rectify the situation.

to remedy the situation. The customer is obligated to contribute what is reasonable to rectify the problem and minimize any potential damage.


7.2 The hotel is liable to the customer for items brought onto the premises in accordance with statutory provisions.

The hotel recommends using the hotel or in-room safe. If the customer intends to store money, securities, and

Valuables with a value exceeding 800 euros or other items with a value exceeding

If someone wishes to contribute 3,500 euros, this requires a separate safekeeping agreement with the

Hotel.

7.3 If the customer is provided with a parking space in the hotel garage or on the hotel parking lot, even for a fee,

The fact that the item is made available does not create a safekeeping agreement. In case of loss

or damage to motor vehicles parked or moved on the hotel premises and their contents, the hotel is only liable in accordance with the provisions of section 7.1 above, sentences 1 to 4.


7.4 Wake-up calls are carried out by the hotel with the utmost care.

Messages for customers are handled with care. The hotel can be booked by prior arrangement.

with the customer the acceptance, storage and – upon request – forwarding for a fee of

The hotel accepts mail and parcels. Its liability in this regard is limited to the provisions stated above.

Section 7.1, sentences 1 to 4.


8 FINAL PROVISIONS


8.1 Amendments and additions to the contract, the acceptance of the application, or these General Terms and Conditions must be made in writing. Unilateral amendments or additions are invalid.


8.2 If the customer is a merchant or a legal entity under public law, the exclusive place of jurisdiction is Gänsberg 1, 69168 Wiesloch.

The hotel may choose to sue the customer at the customer's place of business. The same applies in each case.

for customers who are not covered by paragraph 1, if they do not have their registered office or residence in a Member State

of the EU.


8.3 German law applies. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.

8.4 In accordance with legal requirements, the hotel points out that the European Union

has established an online platform for the out-of-court settlement of consumer disputes (“ODR platform”): http://ec.europa.eu/consumers/odr/

However, the hotel does not participate in dispute resolution proceedings before consumer arbitration boards.